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Blog entry Errors, Warnings and Problems Answering Questions

15 March 2011

Dear Freericers,

Many thanks to all of you for taking the time to raise rice, and thank you for your patience.

Since last week Wednesday we have been experiencing problems on Freerice that have resulted in some players being unable to answer questions and raise rice. It seems that clicks on answer are not being registered and are resulting in voided javascript. Additionally, a small portion of players have received complex error and warning messages.

Our deep apologies for the confusion and concern caused, the website developers are aware of the problem and are working around the clock to resolve it. We are confident they will resolve the matter shortly.

We greatly appreciate your patience, and the considerable time you have taken sending emails and notifying us of the problem. We will do our best to respond to all your emails individually!

We will make sure to keep you updated about the status of the problem.

Many thanks again for all your support, time and enthusiasm!
Team Freerice

Comments
Tue, 11/20/2012 - 16:36 elyana1234

I want to email about the Kaplars contest, but when I click on the email link, it doesn't take me anywhere.

Wed, 04/11/2012 - 14:59 Team Freerice

@james, we've sent you an email to get more information about your problem. It sounds like it's a simple case of needing to click "play" on your group at the start of every session.

Wed, 04/11/2012 - 03:06 james1235

My school is having a competition on free rice, and I've earned over 10,000 grains of rice. But when I look at the group list, it says I have earned 3,000 grains of rice! Please fix this.

Fri, 01/27/2012 - 17:21 iamtheo

I first discovered free rice when my English teacher decided to make a group on here and made it homework for us to earn something like 200 grains a week.
anyhow he also made it a competition between classes; our class is winning so I feel compelled to keep our class in the lead. So for a month I've been earning rice but i noticed that the rice i earn(what shows up on my profile) isn't equal to what comes up on the group.
it's a difference of about 4000 grains, so it's kind of a big deal to my class grade.
please get to it ASAP.

Mon, 01/16/2012 - 00:02 erut44

when i click on the answer to my question nothing happens! help!

Mon, 11/07/2011 - 20:06 egambrel10

I have no idea how to log out of my free rice account from an old dell laptop can anyone help me?????

Sun, 10/16/2011 - 01:45 Shirley Chen

why doesnt this work its my first time playing this and this is what i get please fix it right away

Fri, 07/29/2011 - 17:18 deppi

The Freerice Team just reactivated my former account. So everything has turned out well and I won't complain any longer.

Mon, 07/18/2011 - 12:35 deppi

My former account has been blocked by Freerice. They accuse me of being a bot. In fact, I never ever have been running a bot in all my life. The rice I raised is honestly earned.
Yet they refuse any communication with me now.
Anyone out there with a similar history ???
Just being curious….

Sun, 06/26/2011 - 01:55 jkmf

THANKS AGAIN, VERY MUCH FOR GETTING FREE RICE UP AND RUNNING SO SMOOTHLY! And thanks very much that I am, as of today, RANKED.

But I WAS blocked from FEEDBACK and am still not part of the group I joined.

At first it was hurtful to be blocked from FEEDBACK, but ok with it now. Other members have been expressing the same concerns as I, so my input is really not needed. Plus, I have no other feedback to give --and have stopped reading that section as some of the other members comments contain obscenities.

CONGRATS, again to FREE FIRCE for getting the site in such good order!

Wed, 06/22/2011 - 11:36 Team_Freerice_admin

Dear jkmf,

you have not been blocked, we have published your comments as can be seen below. The only comments we moderate are either discriminatory, aggressive, abusive or inappropriate. Otherwise we truly do welcome healthy debate and discussion.

We also are very grateful to hear of any problems you're experiencing as it helps us to resolve them and we have also consistently tried to resolve all problems, keeping players informed every step of the way and working hard to ensure the sites stability.

Could you send us a screenshot of your "my rankings" results, unfortunately we're not able to see it without logging in as you? Could you send it to wfp.freerice@wfp.org?

Many thanks!

Wed, 06/22/2011 - 05:45 jkmf

Many thanks to FREE RICE for getting their site up and running smoothly again! I even got rankings, but they are not what I expected. I see that there are ranking numbers on the daily count page at "MY RICE". As of today I am ranked 40 there.

But when I look at the TOP PLAYERS rankings, with 686,010 grains my ranking there should be between 131-132. I'm afraid I don't understand the ranking system. I have checked the FAQ's and do not see an answer. I have tried to post my question on the blogs, but unfortunantly I have been blocked from use of them.

If anyone out there sees this entry and can explain the system, I would appreciate it very much.

Wed, 06/15/2011 - 02:05 jkmf

What happened to my rice. Per your last message to me, I was told to "be patient" and keep playing and accumulating rice.

So, I did. I accumulated about 150,000 MORE grains over several days. I DID see my rice bowl emptying daily, so I know there was no double counitng. Now ALL of the rice I have accumulated since May 30 is GONE!

I still am not ranked or mentioned by my group, either. But that part is ok.

And I do realize that you feel it is hardly worth your time to respond to me. But this time I still feel that I am entitiled to an explanation. WHAT HAPPENED TO MY RICE?

Also, Did MY grains of rice count toward feeding the hungry? Please do not respond with a link about Free Ricers feeding the hungry world wid. Please do not respond with a list of FAQ's. I want to know what happened to MY rice. Did MY rice go to feed the hungry?

Please be courteous enough to answer my questions directly.

Thanks
jkmf

Thu, 06/02/2011 - 12:18 Team_Freerice_admin

@jkmf we are a very small team, with a very limited budget. Each time we ask the developers to work on a bug on Freerice, we are forced to pay for that work which means we are able to dedicate less to buying rice for the hungry.

Right now the developers are working on a problem we're experiencing tracking rice, which for some reason is not displaying accurately on some players profiles (but not all players).

While we appreciate your desire to see your ranking, and we have tabled this for the developers, we feel that this is not a priority right now in comparison to finding missing rice. Please do understand that your ranking is important to us, however, providing rice is our main priority. Until this is resolved we will not be looking at ranking.

That said, your ranking will become automatically resolved once the matter resolved as your total is accruing rice. So please do not let it distract you. Please also note that the more time you request responses from us, the less time we have to dedicate to the game (so please be patient, and be aware that we are aware of the ranking problem).

To your question "IS THE RICE I HAVE EARNED BEING COUNTED TO FEED THE HUNGRY?" - there are countless examples of exactly where rice does go. Please see this blog post - the answer is clear: http://freerice.com/content-blog-post/where-world-did-your-rice-go

So far we have raised enough to feed 4.8 million people, and very importantly there are millions of more people aware of hunger as a primary cause to resolve (as it impacts on all sorts of other causes like conflict, education, social equality, etc) thanks to Freerice.

The support of Freerice players is key.

@jkmf your patience IS appreciated, we ARE aware of your problem, and we ask for your understanding. We are doing our very best, with limited resources.

Thu, 06/02/2011 - 05:48 jkmf

Another month has come and gone since I requested the courtesy of being ranked. I also asked you another question: Since I am not ranked or included in the Group I have joined: IS THE RICE I HAVE EARNED BEING COUNTED TO FEED THE HUNGRY?

On April 29th, you responded with a request that I be “Patient” and was advised that blogging is “not allowed by members”.

Yes, I can be patient about not being ranked yet. And of course I can be a good sport when I see that members who have joined later than DO I get rankings. I know that members DO get to post blog entries, but it is ok, if you would rather not include me in that..

However, I would very much appreciate the courtesy of a simple YES or NO answer to my question: IS THE RICE I HAVE EARNED BEING COUNTED TO FEED THE HUNGRY?

Again, my letters to your Customer “Service” are of no avail. They only result in more auto-generated SPAM from “Marcela” informing me of how to register and sign in - But I AM registered, and I do log in when I play. I also get a link to your list of FAQ’s -- none of which apply to my question.

So, I am thanking you in advance for your prompt and courteous answer to my question:
IS THE RICE I HAVE EARNED BEING COUNTED TO FEED THE HUNGRY?

In the less than 4 months of my participation on your site I have earned over 509,000 grains of rice, but I can still understand that the efforts of some players may not necessarily be as valuable to you and your team as those of others. Today I see that I my rice is not even being given daily counts anymore.

The reason that I would like to know IF THE RICE I HAVE EARNED BEING COUNTED TO FEED THE HUNGRY. is this:
If not, I feel that I am clogging up your already overloaded servers when they could be better used by more valued members. . If not, I would prefer to spend more of my free time in other activities that help the less fortunate.

I know that you are very busy with such activities such as responding to other members’ suggestions, and so forth. So, I will allow one more month for your Team to respond to the question I have asked:
IS THE RICE I HAVE EARNED BEING COUNTED TO FEED THE HUNGRY?

Thanks in advance for your prompt and courteous reply. Please do not respond with another request for “Patience”. Please just answer YES or NO. Thanks

Please, if any other members know the answer to my question, please respond with a comment. Please bear in mind that I AM Registered, and that I DO Log in and DO have a password.

Fri, 05/27/2011 - 10:32 Team_Freerice_admin

@Li Ling Yap, the rice displayed under your ricebowl is for that session only. During that instance of playing, the minute you log out or switch off your computer the cookie for that session is deleted and new instance or "round" is started.

The total you see in the player toolbar under the Freerice logo is your permanent score, this is the total gained through multiple instances or "rounds" of playing Freerice.

Sat, 05/21/2011 - 10:03 Li Ling Yap

Why do the number of rice grains at the top left hand side of the page register 1970 Grains while the one below my bowl says I have donated 160 grains of rice? And why is it that the banners almost hardly ever come out, which in turn causes the number of grains of rice beneath my bowl to stay the same. I only started today, but I'd like to do all I can to feed the hungry, but please fix this problem as it's very discouraging. Thank you.

Sat, 05/21/2011 - 10:02 Li Ling Yap

Why do the number of rice grains at the top left hand side of the page register 1970 Grains while the one below my bowl says I have donated 160 grains of rice? And why is it that the banners almost hardly ever come out, which in turn causes the number of grains of rice beneath my bowl to stay the same. I only started today, but I'd like to do all I can to feed the hungry, but please fix this problem as it's very discouraging. Thank you.

Sat, 04/30/2011 - 03:32 yachieightthousand

Does anybody have a problem with the buttons, because everytime I click World Capitals or Identify Countries on the Map in Subjects. It keeps sending me back to English Vocabulary even though I never clicked it.... Please help me Freerice!

Fri, 04/29/2011 - 21:17 slink

I am unable to change levels. I am forced to start every session at Level 1. When I try it takes me to an empty screen with the FreeRice background but no options for changing the levels. Anybody having a similar problem?

Fri, 04/29/2011 - 13:04 Mee 2

i'm unable to change the subject.pls tell me how to do it

Fri, 04/29/2011 - 11:17 Team_Freerice_admin

Thank you to all for your feedback! We've managed to resolve the problem listed in this posting thanks to your help!

@jkmf - players currently do not have blogging capabilities, although this is definitely something we may consider in the future. Additionally, we may well open up guest blogging or syndicated blogging.

Please also note that the developers are aware of the problems with rankings, a ticket has been opened. We are a small team with limited resources and while we are working flat out to resolve issues, we request kindly your patience while we work to find a solution!

Team Freerice

Fri, 04/29/2011 - 02:01 hungerfightergirl

I always wanted to donate and I want to find a better way to fight hunger! And I'm talking about innocent people, and almost every 10 seconds, a person dies somewhere in the world. Because of some kind of diesieses or they didn't have anything to eat or drink. Think about Haiti and Japan, they are suffering and dying.People want good and healthy lives! They don't want to die. They want to live free. They don't want any earthquakes or tsunamis! And think about Alabama, and their terrible tornado! You should you always keep all of these people.

Thu, 04/28/2011 - 22:38 jkmf

Hi, I would like to enter a blog of my own, but can't figure out how to do so. I can't get a an appropriate response from the operators of this site. Does anyone else out there know how to post a blog? If so, please let me know.

I will be checking daily to find answers. Thanks!

Tue, 04/26/2011 - 17:40 jkmf

To answer my own question, and the one directly below me -- I think I am not being ranked because I don't have a sponser. I thought one was provided for those who signed up -- but maybe not. Do I have to get my own sponser? If so, how do they connect?

I see that others in previous posts are also saying that they are not being ranked. If not, do their grains count to actually feed anyone? Do they add to their group's total?

Does anyone know?

Tue, 04/26/2011 - 05:05 jkmf

I would also like to know how to get mentioned in the rankings.

Fri, 04/15/2011 - 17:38 wshelton

When/how do I receive and/or be placed on the "ranking list"?

Mon, 04/11/2011 - 09:01 Preciosa912

hello FR Team..I'm Unable to raise rice as nothing is happening on clicking the answers..Plz solve this solve asap..Thanks.

Sun, 04/10/2011 - 20:20 applepinkysweet

:p

Sat, 04/09/2011 - 12:40 MPSTechnoAngel13

I've got a PFC. (Perfectly Fine Computer.
Ought to get one soon, peeps!)
Felt nothing, like a tsunami going by unheard.
But not a day passes that I don't think about the
thousands of people who suffered the Japanese
tsunami. Not a day.

Sat, 04/09/2011 - 06:12 HelpingTheHungry77

4 a while it would keep telling me i had it wrong if i clicked the right one. they seemed to have fixed that.

Sat, 04/09/2011 - 05:07 hercules990

oh my god my computer got a virus because of that!i was sooo mad!

Fri, 04/08/2011 - 22:14 Verano

I'm also still having constant problems with the rice count (bowl) freezing. Logging out and then logging in again fixes the problem but because the freezing happens every 200 - 2000 grains of rice, it's getting a little bit tiring. Freerice is such an awesome concept but I really wish these bugs were finally fixed. I don't know about others but at least for me Freerice hasn't been working properly since last August; there's always been something wrong.

Thank you for your efforts, I'm sure we all are looking forward to seeing everything fixed!

Fri, 04/08/2011 - 18:37 6C

omg thot it twas me

Fri, 04/08/2011 - 18:37 6C

omg thot it twas me

Fri, 04/08/2011 - 18:37 6C

omg thot it twas me

Fri, 04/08/2011 - 18:37 6C

omg thot it twas me

Fri, 04/08/2011 - 18:37 6C

omg thot it twas me

Fri, 04/08/2011 - 18:37 6C

omg thot it twas me

Fri, 04/08/2011 - 18:35 6C

omg! i hate when it freezes on me like every time im trying to help its like the devil is trying to stop me like when im raiseing money for japan someone stole it but it was only $1 its all good in da hood del dioblo cant stop me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Fri, 04/08/2011 - 18:35 6C

omg! i hate when it freezes on me like every time im trying to help its like the devil is trying to stop me like when im raiseing money for japan someone stole it but it was only $1 its all good in da hood del dioblo cant stop me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Fri, 04/08/2011 - 18:35 6C

omg! i hate when it freezes on me like every time im trying to help its like the devil is trying to stop me like when im raiseing money for japan someone stole it but it was only $1 its all good in da hood del dioblo cant stop me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Mon, 04/04/2011 - 19:13 jeff.dauro

I keep on answering questions, but it's not registering.What's going on?

Sun, 04/03/2011 - 22:20 hester52

I love playing, but it would be even more fun if you added new questions. I can get all the answers in a lot of categories right because I've played them so often. It's great that I'm donating rice that way, but it would be more motivating if there were new questions or vocabulary words.

Sun, 04/03/2011 - 02:43 Kid Charlemagne

*sigh* The total below the rice bowl still freezes sometimes, and I have to pull the "log out and then log in again" trick. It works, but WHY CAN'T THESE PROBLEMS BE FIXED?!?!?! :(

Sun, 04/03/2011 - 00:54 dangerlurks@hotmail.com

I signed up, and my email is my username and I don't want it like that!!!!!

Sat, 04/02/2011 - 15:38 daidisuryateja

i really satisfied with my answers and it is a good idea to distribute rice to men who are hunger.

Sat, 04/02/2011 - 05:46 orutw

This has been a good but bad site. To make it beter try this:
1: Turn the grains into one big bowl(all of them)
2: Make am and pm on the times thingy
3: Say lets do the bbok one grain of rice bowls(100),bags(500),baskets(1000),and store houses(10000)
Just do that and all will stay on this site (do 1 or 3)

Fri, 04/01/2011 - 18:00 JayLamb

Problems are understandable. Still waiting to be on the player ranking list though- keep working on it! I'll keep checking :> Thanks for the site, it's great to help people and keep up on academic skills!

Fri, 04/01/2011 - 06:44 jkmf

I just got docked over 3,000 points today! I started out at over 68,500. After answering more questsions correctly, I now have 65,220!

Where did my points go?

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